Return Policy

Thank you for choosing MissArchu for your Gemstones Product. Our Refund and Return Policy is designed to ensure your satisfaction with our unique products.

1. Returns

We accept returns only in the following situations:

  • Wrong Product Received: If you receive a product different from what you ordered. 
  • Damaged Product: If you receive a product that is damaged or defective. Kindly make a 360 video for the product when you receive it. if any of the products is damaged or wrong, we will replace the product.

2. How to Initiate a Return

To initiate a return in the cases mentioned above, please follow these steps:

  • Contact our customer service team at [support@missarchu.com] within 7 days of receiving your order.
  • Provide your order number, the name of the item(s) you wish to return, and clear photographic evidence of the wrong or damaged product.
  • Our customer service team will review the evidence and provide you with instructions on how to return the item(s).

3. Exchanges

In the case of a wrong product received, we will gladly exchange it for the correct one. Please contact our customer service team at [support@missarchu.com] with your order number and details of the issue, and we will assist you with the exchange process.

4. Non-Returnable Items

All other sales are final, and returns will not be accepted unless the wrong product is received or the product is damaged.

5. Shipping Costs

Customers are responsible for the cost of shipping returned items unless the return is due to our mistake (e.g., wrong item shipped, item arrived damaged).

6. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at [support@missarchu.com].