Processing of refund

For prepaid orders, your refund will be processed and a credit will automatically be applied to your original method of payment like credit card, UPI, wallets etc. within 7-10 working days after receiving the product(s) back. For cash on delivery orders, we process refunds only in the form of store credits.

Payment gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded. For Razor pay, the charges are 2.36% for all payments using Indian debit/credit cards/Net Banking (except for American Express, which is 4.72%); and 3.54% for all payments from foreign cards; For Paypal, the charges are 5.19%. These charges are inclusive of applicable GST @18%.

Late or missing refunds

You will be notified through e-mail or any other reasonable means once your refund is initiated. All refunds are usually credited between 7-10 working days. If you do not receive the refund within 10 working days from date of notification of refund, you should contact your bank or credit card company immediately. In case they are not able to provide a resolution, please inform us at support@missarchu.com.

MISSING OR BROKEN ITEMS

Please take a video of unboxing in order for us to help you regarding any missing product(s). We are very thorough in our checking and packing procedures hence missing any product(s) is highly unlikely. Our packing is very good so the breakage of product(s) in transit is highly unlikely. However, to back your claim and for us to send you a missing piece from your order we will require the unboxing video. If the video of unboxing is not shared with us, you will not be eligible for refunds.

 

EXCHANGE  

All requests for exchange must be raised within 4 days from date of receipt of order. Any request raised after expiry of the given timeline shall not be entertained. The procedure for return of product(s) will also apply for exchange. Please note that a product(s) once exchanged, cannot be re-exchanged for another product(s).

 

We only replace/exchange product(s) if they are found to be defective or damaged. If you need the same product(s) in exchange, please send us an e-mail at support@missarchu.com and ship your product(s) to A -22 , First Floor, Hem Marg, Sunder Singh Bhandari Nagar, Swej Farm Rd, Opposite Park, Jaipur, Rajasthan 302019. No exchange will be accepted unless you have provided an unboxing video where the product(s) defect or damage is visible. Shipping charges will be applicable for pickup and delivery for exchange.

 

GIFTS

If the product(s) was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the product(s) was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

CANCELLATION OF ORDER

If you have placed an order and later changed your mind due to any reason and now wish to cancel it, please send us an e-mail at support@missarchu.com with your order ID and details of product(s) to be returned along with reasons for cancellation. In such case, your full amount will be refunded and your order will be cancelled. It usually takes 7-10 working days for the refund to reflect back into your account.

If your order is shipped, we will not be able to cancel it from our end. In such cases, the only way to cancel it is by refusing delivery when the order reaches the delivery address. Once you refuse delivery, our delivery partner will ship the product(s) back to us. Once we receive the product(s)back, we will inspect it. If the product(s) is unused and in the same condition, we will communicate to you (i) our receipt of the product(s) and (ii) approval of the refund. We will not be liable to refund any amount if the product(s) is received by us in an open, damaged condition or having missing parts. TTC shall refund the amount after deducting forward and return shipment costs. It may take 5-7 working days for receipt of the cancelled order at our office and an additional 7-10 working days for the refund to reflect back into your account.

ORDERS LOST OR DAMAGED IN TRANSIT

If you get a message from our third-party service provider that your order is delivered, but you have  still not received it, immediately e-mail us at support@missarchu.com. You are strongly recommended to contact us within 24 hours of such incidents for us to escalate and resolve them with our delivery partners. We will not be liable for any loss or damage of product(s) in transit.